Privacy Policy

Effective Date: May 26, 2026  |  Last Updated: May 26, 2026

InfoBionic, LLC (“InfoBionic,” “we,” “us,” or “our”) is committed to protecting the privacy of visitors to our website (infobionic.ai) and the individuals whose information we handle in the course of our business. This Privacy Policy describes how we collect, use, and safeguard information.

1. Who We Are and What We Do

InfoBionic is a virtual cardiac telemetry company providing the MoMe® Platform — an AI-enabled remote cardiac monitoring system used by healthcare providers to deliver cardiac care to their patients. InfoBionic operates as a HIPAA Business Associate to our healthcare provider customers (the Covered Entities). We do not have a direct treatment relationship with patients.

2. Scope of This Policy

This Privacy Policy applies to:

  • Visitors to our public website at infobionic.ai
  • Individuals who contact us through our website, by email, or by phone
  • Recipients of our marketing or business communications

This Privacy Policy does not apply to:

  • Protected Health Information (PHI) we process on behalf of healthcare provider customers — that information is governed by our Business Associate Agreements (BAAs) with those customers and by the customer’s own Notice of Privacy Practices.
  • Personal information of our employees and contractors, which is governed by separate internal policies.

3. Information We Collect

Information you provide directly: When you contact us, request a demo, subscribe to communications, or otherwise interact with us, we may collect your name, email address, phone number, employer, job title, and the contents of your message.

Information collected automatically: When you visit our website, we may automatically collect your IP address, browser type and version, operating system, referring URL, pages visited, time and date of visit, and similar technical information through cookies and analytics tools.

SMS / Text messaging: If you opt in to receive SMS communications from us, we collect your mobile phone number and your opt-in consent. Mobile opt-in data, SMS consent, and phone numbers collected for SMS purposes will not be shared with or sold to third parties, affiliates, or business partners for marketing purposes. SMS opt-in consent is not transferable to any other party.

4. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide requested information
  • Communicate with you about our products and services
  • Send you marketing communications (where you have opted in)
  • Operate, maintain, and improve our website
  • Comply with legal and regulatory obligations
  • Protect against fraud, security incidents, and misuse of our website

The lawful basis for processing is your consent (for marketing communications and SMS), the performance of a contract or pre-contractual steps (for inquiries and demos), and our legitimate business interests (for website operation and security).

5. Cookies and Tracking Technologies

Our website uses cookies for site functionality, analytics, and (where applicable) marketing. Cookies may include temporary session cookies and persistent cookies. You can control cookies through your browser settings; disabling certain cookies may affect site functionality.

6. How We Share Your Information

We may share information with:

  • Service providers who help operate our website, deliver communications, or provide analytics, bound by confidentiality and data protection obligations
  • Healthcare provider customers, in the context of business communications related to their use of the MoMe Platform
  • Regulators, law enforcement, or other authorities where required by law
  • Successors in interest in the event of a merger, acquisition, or sale of business assets

We do not sell your personal information. We do not share SMS opt-in data with any third party for marketing purposes.

7. Protected Health Information (PHI)

PHI processed by InfoBionic on behalf of our healthcare provider customers is governed by HIPAA, HITECH, and the Business Associate Agreement with the relevant covered entity. Patients who wish to exercise rights regarding their PHI (access, amendment, accounting of disclosures, etc.) should contact their healthcare provider, who is the HIPAA-covered entity responsible for those rights.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. PHI is retained for 10 years per InfoBionic’s internal policy or as required by applicable law and customer agreements.

9. Data Security

InfoBionic maintains administrative, physical, and technical safeguards to protect personal information, including encryption at rest and in transit, multi-factor authentication, access controls, endpoint protection, and security awareness training. Our production environment is hosted within a HITRUST CSF r2 certified and SOC 2 Type 2 audited environment.

No method of transmission or storage is 100% secure. We continually evaluate and improve our safeguards.

10. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, including:

  • The right to access, correct, or delete information we hold about you
  • The right to opt out of marketing communications (use the unsubscribe link in any email)
  • The right to withdraw SMS consent (reply STOP to any SMS)
  • The right to lodge a complaint with a privacy regulator

To exercise these rights, contact us using the information below.

11. Children’s Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children.

12. International Visitors

InfoBionic operates in the United States. If you access our website from outside the United States, your information will be transferred to and processed in the United States.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent revision. Material changes will be communicated through our website.

14. Contact Us

For privacy-related questions, requests, or complaints, contact:

Privacy Officer
InfoBionic, LLC
privacy@infobionic.ai

For information security concerns, you may also contact our Security Officer at security@infobionic.ai.